Troy Social Security Office
Address, hours and phone as listed by Social Security on September 16, 2026, plus what the office can and can't do, what to bring, and the parts of Medicare and Social Security you don't need an office visit for. I'm a Registered Social Security Analyst in Clifton Park; the office handles the paperwork, I handle the decision about when to file.
The Troy Social Security office is at 120 Hoosick Street, Suite 12A-1, Troy, NY 12180, open Monday to Friday, 9 a.m. to 4 p.m.; closed weekends and federal holidays. The office phone is 1-866-770-2662 (national line 1-800-772-1213, TTY 1-800-325-0778). It handles retirement, disability and survivor applications, Medicare enrollment and Extra Help applications, new or replacement Social Security cards, and appeals. Appointments are recommended and most tasks can be done online at ssa.gov. It is the closest office for Rensselaer County: Troy, East Greenbush, North Greenbush, Brunswick, Schodack and Hoosick Falls, plus Cohoes and Watervliet across the river.
Office details
| Address | 120 Hoosick Street, Suite 12A-1 Troy, NY 12180 |
|---|---|
| Hours | Monday to Friday, 9 a.m. to 4 p.m.; closed weekends and federal holidays |
| Office phone | 1-866-770-2662 |
| National line | 1-800-772-1213 (weekdays 8 a.m. to 7 p.m.) · TTY 1-800-325-0778 |
| Fax | 1-833-926-1868 |
| Services | Benefit applications (retirement, disability, survivors, SSI), Medicare enrollment and Extra Help, new or replacement cards, record changes, appeals, document drop box |
| Closest to | Rensselaer County: Troy, East Greenbush, North Greenbush, Brunswick, Schodack and Hoosick Falls, plus Cohoes and Watervliet across the river |
Listed by Social Security's office locator on September 16, 2026. Hours and phone numbers change; confirm at ssa.gov/locator before a visit. Mail for this office goes to a central processing center, not the street address; the locator shows the mailing address.
On Hoosick Street (Route 7) on the east side of Troy, a short drive from the Collar City Bridge.
What you can do without going in
- Apply for retirement, spousal or Medicare benefits at ssa.gov; most Capital Region retirees I work with never set foot in an office.
- Replace a Social Security card, change your address, set up direct deposit, print a benefit letter, check your earnings record through a my Social Security account.
- Apply for Extra Help with Part D at ssa.gov/extrahelp.
- Appeal a Medicare IRMAA surcharge after retirement or another life change with form SSA-44, by mail or fax to this office.
What still needs the office, or at least a phone appointment: identity documents that must be seen in person, some immigration-status cases, first-time cards for non-citizens, and anything the website rejects.
Before you file: the part the office doesn't do
Social Security staff will process whatever month you choose. They are not allowed to advise you on which month, and that choice is permanent: claiming at 62 pays about 70% of your full benefit for life, waiting to 70 pays about 124%, and the earnings test, spousal and survivor rules and Medicare timing all interact. I run those scenarios as a Registered Social Security Analyst before you book the appointment, at no charge; see Social Security claiming and turning 65. For Medicare plan choices the office can't help with either, see Medicare plans in the Capital Region.
Other Social Security offices nearby
- Albany office, about 7 miles
- Schenectady office, about 15 miles
- All Capital Region offices
- Social Security office locator (SSA) — Troy Social Security Office address, hours and phone, checked September 16, 2026
- Office closings and emergencies (SSA)
- Sign up for Medicare (SSA)
- Apply for Part D Extra Help (SSA)
- HIICAP, New York's free Medicare counseling (NY State Office for the Aging) — 1-800-701-0501
I do not offer every plan available in your area. Any information I provide is limited to the plans I do offer in your area. Please contact Medicare.gov, 1-800-MEDICARE, or your State Health Insurance Assistance Program for information on all of your options. Not connected with or endorsed by the U.S. government, the Social Security Administration or the federal Medicare program.
Common questions
Short answers to what people ask before they call.
What are the Troy Social Security office hours?
Monday to Friday, 9 a.m. to 4 p.m.; closed weekends and federal holidays. Phone lines at the national number, 1-800-772-1213, are open weekdays 8 a.m. to 7 p.m. Check ssa.gov/emergency for weather closings before a visit.
Do I need an appointment at the Troy office?
Social Security now asks for appointments for most in-person services; walk-ins are seen when possible but can wait a long time. Book by calling 1-866-770-2662 or 1-800-772-1213, or through your my Social Security account. Card replacements and address changes can be done online without any visit.
Can I apply for Medicare at the Troy Social Security office?
Yes. Social Security handles Medicare Part A and B enrollment, Part B special enrollment when employer coverage ends (form CMS-40B with the employer's CMS-L564), Extra Help applications and IRMAA appeals (form SSA-44). The office does not handle Medicare Advantage, Medigap or Part D plan choices; that's what a licensed agent or HIICAP counselor does.
Is there a Medicare office in Troy?
No; Medicare has no local offices anywhere. Enrollment questions go to Social Security (1-866-770-2662 or 1-800-772-1213), plan and claim questions to 1-800-MEDICARE (1-800-633-4227), and free unbiased counseling to HIICAP through the county Office for the Aging (1-800-701-0501). For plan comparison and enrollment, a licensed local agent like me does it at no fee.
What should I bring?
Photo ID, your Social Security number, and for a retirement or Medicare application your birth certificate or passport, W-2 or tax return for last year, bank routing and account number for direct deposit, and, if it applies, proof of citizenship or immigration status, marriage certificate, and the employer's health-coverage form for a Part B special enrollment. Originals or certified copies; photocopies are not accepted for identity documents.
Ask for a Medicare comparison
Your doctors, your prescriptions and your ZIP code are all I need to start. No fee for plan comparison or enrollment.